Flint Group (SEA Region)
Job Description:
Business Unit: Narrow Web
Department: Sales
Job Title: Customer Service
Job Location: Binh Duong Province
Prefer candidate is male and got 1-2 years experience CS
Age : < 30-35 ages. 
Effective Date
  • Reception for all in coming call.
  • Inquiry on stock, delivery and lead-time and feed back to customer within the time frame.
  • Workout and reply price inquiries from distributors and customer.
  • Order processing and update delivery schedule.
  • Handle sample request and check sample stock availability.
  • Review customer purchased trend and call up customer for orders.
  • Review customer account and recommend synergy product to the customer.
  • Prioritized colour matching and feedback to customer.(If Any)
  • To provide customer service and maintain close relationship mainly internal/ Key customers.
  • To ensure that existing and ‘potential’ customers, are aware of FG products and services.
  • To understand customer’s Industry, manufacturing way, then correct their facing problem information and give solution which meet customer’s company planning/needs.
  • To follow up Delivery Lead Time if Key Accounts need very urgently, and ensure the delivery reach at desire lead time.
  • To maintain contact with sales people in hourly basis (If Any)
  • Month end closing for Consignment Account  (If Any)
  • Generate quotation report and follow up with distributors or customers.
  • Generate outstanding report for pending P/O,D/O and follow up with distributors.
  • Forecast Coordination on Planning- Distribute and Collection
  • Stock check.
  • Generate report on amount of sample given to customer.
  • Quotation following up with distributor and sales team.
  • Price maintenance in OBM/SAP
  • Meet up with CS face to face 2-3 times yearly to build better relationship and ensure there are capable of performing it work. 
  • Any other duties that the management may assign to you from time to time.
  • Annual product budget NW VIETNAM
  • Speed of account closing on consignment account (If Any)
  • No of shop package issued a day.(If Any)
Acknowledged by: Job Title
Prepared by: Report to
Approved by:

Nguyễn Thanh Hiền
Accountant/Site Administrator
Asia Pacific

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